Job Description
Introduction:
Overview:
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
We’re looking for a Customer Service Representative to support our customers by phone and in writing. You’ll help with questions, solve issues, and keep records up to date.
This role is about giving clear, helpful service and making sure each customer gets the support they need.
How you'll make an impact:- Answer customer questions by phone, email, and other written messages.
- Listen carefully and work to understand each customer’s needs.
- Look into issues and follow up until they’re resolved.
- Share accurate information and use the right tools and systems.
- Handle routine requests and some that need a bit more problem-solving.
- Keep records clear, complete, and up to date.
- Work with others when a customer needs extra support.
- You communicate clearly and kindly.
- You stay calm when things get busy.
- You pay attention to detail.
- You can spot a problem and take steps to fix it.
- You’re comfortable using computer systems and learning new tools.
- You can manage routine work and adjust when the situation changes.
- You bring a positive, respectful approach to every customer interaction.
We’d love to hear from you, even if you don’t meet every point above.
About you:Required:
- High school diploma and a minimum of 1 year of customer service experience.
- Strong typing and basic computer skills.
- Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
- Good verbal communication skills.
- Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
#LI-MS4
Compensation and benefits:At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Numbers & Facts
| Location | Jackson, Michigan |
| Job Type | Full-time |
| Industry | Insurance |
| Company Size | 10,000 employees or more |
| Year Founded | 1927 |
| Website | https://www.ajg.com/ |
About Company
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.
Skills
- Communication Skillsunmatched
- Computer Skillsunmatched
- Computer Systemsunmatched
- Consultingunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- Detail Orientedunmatched
- Ecosystemsunmatched
- High School Diplomaunmatched
- Leadershipunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Record Keepingunmatched
- Resolve Customer Issuesunmatched
- Riskunmatched
- Team Playerunmatched
- Typingunmatched
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