Customer Service Representative

Customer Service Representative

Collabera is a leading Digital Solutions company providing software engineering solutions to the world's most tech-forward organizations. With more than 25 years of experience, we have hired over 17000 employees across 60+ offices globally and currently place 10000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500.

With Collabera, you:

• Will get to work on numerous challenging and exciting projects, including UI/UX transformation, Blockchain, AI/Data Science, Cloud migrations, Cyber-Security, and Engineering.
• At Collabera you have 80% chance of project extension or redeployment to other clients
• Will have endless opportunities to learn new technologies through our in-house Training arm – Cognixia.

Job Description:

• Efficiently use multiple systems while maintaining engaging customer conversations.
• Demonstrate proficiency in Microsoft Office applications.
• Exhibit strong communication and customer service skills, including de-escalation abilities.
• Work effectively in a fast-paced environment and adapt to changing priorities.
• Handle confidential information responsibly and be open to feedback for continuous improvement.