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Customer Service Representative

TekWissen LLC

Jacksonville, FL

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JOB DETAILS
SALARY
$18–$19
SKILLS
Administrative Skills, Analysis Skills, Billing, Communication Skills, Contract Management, Customer Relations, Customer Support/Service, Diversity, Documentation, Freight Forwarding, Healthcare, High School Diploma, Machining Operations, Medical Equipment, Office Equipment, Order Processing, Orthopedics, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Product Pricing, Proposal Writing, Purchase Orders, Revenue/Sales Reporting, Sales Analysis, Sales Proposals, Shipping Documents, Team Player, Telephone Skills, Typing, Workforce Management, Writing Skills
LOCATION
Jacksonville, FL
POSTED
2 days ago
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Client is a publicly traded medical device company. Client designs, develops, manufactures and markets orthopedics products, including knee, hip, shoulder, elbow, foot and ankle artificial joints and dental prostheses. client has operations in more than 40 countries around the world

Job Title: Customer Service Representative
Work Location: Jacksonville, FL, 32218
Duration: 7 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description
  • Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Coordinate billing with customers to request/receive purchase orders.
  • Process purchase orders and order restock of inventory.
  • Answer pricing and product inquiries.
  • Prepare customer pricing proposals (quotes) for Company product lines.
  • Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
  • Execute contract maintenance and inform customers of pricing contract changes
  • Process emergency orders.
  • Other duties as assigned
Skills
  • Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
  • Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)
  • Excellent verbal and written communication skills
  • Ability to write legibly with correct spelling, grammar, and punctuation
  • Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)
  • Effective working in teams to achieve the department's objectives
Education
  • High School Diploma or equivalent
  • One Year of prior Customer Service experience preferred
TekWissen Group is an equal opportunity employer supporting workforce diversity

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/

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