Jacksonville, FLAs a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need—right when they need it the most. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.Your OpportunityCustomer Service RepresentativeInstaLoanMany of our senior leaders launched their careers in this dynamic entry‑level position, and you'll receive hands‑on training, coaching, and development as we invest in your long‑term success. If you're looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, this is the role for you.CompensationHourly wage: $15.50 per hour. The hourly rate is just one element of our Total Compensation package.Benefits & PerksPaid on‑the‑job training and a comprehensive new hire program.Access to a robust learning management system with e‑learning modules.Cross‑brand training enabling moves across our eleven brands.Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.Performance‑based career advancement.Educational Reimbursement Program.Multiple coverage choices for medical insurance, including telemedicine and medical spending account options.Traditional 401(k) and Roth 401(k) retirement plans with a generous company match program.Company‑Sponsored Life and AD&D Insurance.Basic and enhanced voluntary benefits: dental, vision, short‑term and long‑term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.Free access to mental health resources, life coaching, and more through our Employee Assistance Program.Free access to exclusive discounts from nationwide and local retailers via our Discount Marketplace.Paid time off that grows with you, starting with 12 days in your first year.Relaxed, business‑casual dress code that includes jeans and sneakers.Benefit terms are subject to change; certain benefits are governed by plan documents with eligibility requirements.ResponsibilitiesConnect with customers to cultivate lasting relationships that drive repeat business.Review, validate, and process customer transactions accurately.Maximize customer success by offering personalized financial services that fit their lifestyle.Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.Build new business by completing daily call campaigns.Assist in customer account management and collections by accepting payments and managing customer appointments.Perform duties outside of the office, including on‑site vehicle appraisals, store errands, and external marketing; participate in in‑store and community events.Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer as needed.Uphold compliance with company policies, procedures, and all relevant local, state, and federal laws and regulations.Engage in ongoing training and stay current on product and process changes.Work efficiently in a dynamic, fast‑paced environment and effectively navigate multiple tasks to meet individual and team performance standards.Conduct additional tasks as directed by leadership.Maintain a full‑time work schedule with regular in‑person attendance, including weekends; at minimum, 40 hours per week.Store hours, schedules, and minimum hours requirements may be subject to change by brand; discuss with recruiter for current needs.QualificationsHigh school diploma or equivalent.Excellent verbal and written communication skills, with a professional demeanor toward customers and colleagues.Meticulous attention to detail and ability to accurately enter data.Proficiency in using phones, POS system, Microsoft Office, and other computer systems.Minimum age 18 (19 in Alabama).Background check required, conducted in accordance with applicable law.Ability to meet the physical demands: standing up to 90% of the time, moving up to 25 pounds, operating mechanical controls such as a keyboard.Preferred QualificationsExperience in check cashing, document verification, and/or money order processing.Prior cash handling, cash drawer/vault management experience.Bilingual (English/Spanish) is a plus and may be required for certain locations.Valid driver's license, auto insurance, and personal vehicle available for use during the workday (mileage compensated).Workplace Awards & RecognitionMilitary Friendly Employer and Military Friendly Spouse Employer for four consecutive years. Recognized as a Top Employer for Hispanic and Latino by HLPA in 2023, 2024, and 2025. Named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.Our PurposeThe Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S., serving over 1,500 brick‑and‑mortar stores in 24 states and online product offerings in 20 states.Think you'll thrive here? Learn more at information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimum standards required to successfully perform the position.The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only.The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.#J-18808-Ljbffr