Customer service representative

Are you a sharp, highly organized customer service professional who thrives in a fast-paced environment? We are recruiting for a Customer Service Representative (CSR) to join a nationwide, leading independent provider of innovative warehouse storage and material handling solutions in Jeffersonville, IN. With multiple strategically located facilities across the country, this stable and growing organization excels in delivering turnkey, cost-effective solutions to its clients.

In this role, you will act as a vital bridge between customers and internal teams. Reporting directly to the Branch or Operations Manager, you will support the sales team, manage the order lifecycle from start to finish, and ensure an exceptional client experience.

This is a full-time permanent opportunity offering a competitive salary and benefits package.

salary: $45,000 - $52,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Customer Care & Reception: Welcome guests warmly, manage incoming calls effectively, and assist customers at the Will-Call window.
• Account & Information Management: Establish new customer accounts while accurately collecting essential contact, address, and payment details.
• Sales & Estimating Support: Provide pricing and inventory availability to customers and the sales team by generating formal estimates. Recommend product solutions or pull in the sales team for technical assistance as needed.
• Order Management: Create and process orders promptly (including high-priority rush orders). Track all open orders from start to finish, keeping clients and sales reps updated on order status.
• Internal Collaboration: Partner closely with internal departments-including sales, transportation, warehouse, fabrication, and accounting-to ensure seamless order fulfillment within a 24-hour window.
• Logistics Coordination: Schedule customer deliveries and Will-Call pickups.
• Administrative Support: Maintain an organized front office and workstation, handle filing, and perform ongoing clerical duties to assist the branch management and sales teams.

• ERP
• CUSTOMER ORDERS/SALES
• Customer Service
• Estimating
• Scheduling
• 
  Qualifications
• Years of experience: 3 years
• Experience level: Experienced
• 
  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.