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Customer Service Jobs in West Haven, CT

Customer Service Representative Job

Biotouch

West Haven, CT

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JOB DETAILS
SKILLS
Call Centers, Communication Skills, Computer Skills, Customer Service Evaluation, Customer Support/Service, Data Entry, Detail Oriented, Establish Priorities, High School Diploma, Microsoft Office, Microsoft Windows Operating System, Multitasking, Order Processing, Presentation/Verbal Skills, Quality Control, Resolve Customer Issues, Team Player, Telephone Skills, Time Management, Writing Skills
LOCATION
West Haven, CT
POSTED
1 day ago
Why You'll Love This Job

POSITION OVERVIEW:
Call center/data entry experience, customer service experience, detail oriented, can work under high pressure and fast pace, team player, strong computer skills, phone/email communications. Responsible for processing orders, answering phone calls and assisting customers as needed.
Responsibilities

DUTIES & RESPONSIBILITIES:
  • Processes all levels of orders when needed
  • Answer phones, manually entering orders
  • Has basic knowledge of commonly-used concepts, practices, and procedures
  • Effectively communicate with customer on multiple levels
  • Monitor Customer Service Inbox
  • Provide service levels that meet customer and operational needs while achieving department goals and objectives
  • Assist with additional responsibilities, i.e., quality control, responding to customer emails (via the customer service email account
  • Enter/Handle Customer Complaint Cases when received
  • Able to meet Performance Expectations
  • Other duties as assigned

Skills & Qualifications

QUALIFICATIONS & REQUIREMENTS:
  • Strong knowledge of Microsoft Windows & Office
  • Have a strong understanding of our products and services to effectively handle inbound and outbound calls
  • Ability to prioritize and shift priorities quickly as need dictates
  • Strong verbal and written communication skills
  • Team-oriented with commitment to the success of the team and organizational goals
  • Ability to meet tight deadlines
  • Ability to multi-task
  • High school diploma or equivalent
  • Five (5) or more years of experience in a call center or related area and/or one (1) year Path-Tec experience

About the Company

B

Biotouch

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