Customer Service Representative Jobs in USA, NV, Las Vegas | Rose International Job

Rose International

Las Vegas, NV

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JOB DETAILS

SALARY

$20.25–$20.25 Per Hour

JOB TYPE

Full-time

SKILLS

Banking Services, Call Centers, Call Volume, Coaching, Communication Skills, Computer Systems, Corporate Policies, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Environmental Work, Exceeded Sales Goal, Financial Services, Financial Systems, Follow Through, Identify Issues, Maintenance Services, Multitasking, Organizational Skills, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Management, Resolve Customer Issues, Team Player, Time Management, Training/Teaching, Transaction Processing/Management, Typing, Usability Engineering

LOCATION

Las Vegas, NV

POSTED

6 days ago

DO NOT TIE to THIS REQ - SEND SUBMITTALS TO: Ameriprise@roseint.com and we will tell you the req to tie to.Technical OverviewThis role supports customers and financial advisors by handling inbound calls related to account services, money movement, and general inquiries. On a typical day, you’ll take a high volume of calls, help troubleshoot issues, process transactions, and guide customers through financial products and systems. It’s a fast-paced, team-oriented environment where adaptability, strong communication, and problem-solving are key to delivering a positive customer experience. Typical Day-to-Day: Start of DayLog into phone and internal systems (multiple tools/screens)Review any updates (policy changes, system alerts, team notes)Get ready to take calls—queues are usually already active Morning: High Call VolumeTake back-to-back inbound calls from customersMost calls involve:Moving money between accountsAnswering account or transaction questionsFixing issues (missing transfers, login trouble, etc.)While on the phone, you’re:Verifying customer identityNavigating systems quicklyEntering or processing requests in real time?? Expect very little downtime between calls—this is queue-driven work. Midday: Problem Solving + CoordinationContinue handling calls, but more complex issues may come up:Escalations (angry or confused customers)Cases requiring follow-up with internal teamsYou may:Put customers on brief holds to research solutionsMessage internal partners for clarificationDocument detailed notes for tracking Afternoon: Transactions + Follow-UpsProcess service requests that came in via:Online formsPaper requestsHandle callbacks or unresolved casesContinue educating customers on:How to use systems (self-service tools)Policies and procedures Throughout the DayConstant multitasking:Talking to customers + typing + navigating systemsMeasured on:Call handling timeAccuracy of transactionsCustomer satisfactionReceive coaching or feedback from supervisorsAdjust approach based on feedback to improve performance End of DayWrap up any open cases or notesLog out of systems and phone queueSometimes quick team check-ins or updates Overall Feel of the RoleHigh-volume, structured environmentRepetitive core tasks, but different customer scenariosRequires patience, speed, and attention to detailStrong focus on accountability and hitting service goals SPRINT QUESTIONS:Can you walk me through your experience handling high-volume inbound calls and how you manage efficiency while maintaining quality?Describe a time when you helped a customer understand a complex process or policy—how did you approach it?What systems or tools have you used to process transactions or manage customer accounts?Tell me about a situation where you had to escalate an issue—what led to that decision and what was the outcome?How do you stay organized and ensure accuracy when handling multiple customer requests at once? SUBMITTAL SHOULD INCLUDE:Two Digit Birth Month/Two Digit Birth Day/last 4 of SSNCLIENT: AmeripriseJOB TITLE: Customer Service RepresentativeJOB ID: 1497DURATION: 6 monthsHOURS: Mon–Fri (Training: 8:00am–4:30pm CST; Post-training: 8:00–4:30 or 8:30–5:00 CST)LOCATION: Las Vegas, NV 89169 (3883 Howard Hughes Pkwy; Ste 300) OR Minneapolis, MN 55415 (901 3rd Ave S)BILL RATE: $28/hrSUGGESTED PAY: $20.25/hr# of Positions: 7 - 8 Interviews: In Person only (either Minneapolis or Las Vegas) – week of 5/11 or 5/18Start Date: June 8thOnboarding Requirement: Will need to do fingerprinting for background Required Skills Previous customer service experience Strong verbal communication skills and ability to assist callers effectively Ability to learn quickly and adapt to change in a highly regulated environment Critical thinking and problem-solving skills Ability to navigate multiple computer systems simultaneously Positive attitude and strong customer-focused mindset Ability to handle high call volumes in a fast-paced environment Desired Skills Experience in financial services or banking industry Familiarity with call center environments Experience handling money movement or account servicing Ability to troubleshoot technical or system-related issues Experience working in regulated environments Job Duties Interact directly with customers, predominately via a high-volume, in-bound phone queue, to provide accurate and timely resolution for money movement and service requests while utilizing appropriate internal computer applications to meet or exceed service goals. May enter money movement requests on behalf of the customer. Develop an understanding of systems and procedures to educate clients and advisors directly on services as they arise to facilitate efficient self-service. Serve as a resource for customers on company or product policies and systems and troubleshoot usability issues raised by customers as well as provide education to customers. Effectively leverage available resources to aid in making good decisions for different courses of action, act with a clear sense of ownership, follow through on commitments, escalate to avoid missing a deadline, learn quickly when facing new situations to positively impact customer effort and overall service experience. Translate feedback into accountable results to improve processes, efficiency targets, and caller experience based on guidance from peers, coaches, and/or leaders. Respond directly to information requests initiated by customers using a variety of systems. Provide information to clients, advisors, or relationship partners, and work with internal partners to resolve any outstanding questions. Process routine service transactions, or resolve account service casework, which have been initiated by web-based or paper forms using computer applications in a timely manner to meet or exceed service goals. Typical Day Handling a high volume of inbound customer calls Assisting with account inquiries and money movement requests Navigating multiple systems to research and resolve issues Educating customers and advisors on services and processes Collaborating with internal teams to resolve outstanding issues **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About the Company

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.roseint.com/

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