GENERAL SUMMARY Services customers through various teller transactions. Provides customer service to retain and grow customer relationships. ESSENTIAL FUNCTIONS/MAJOR DUTIES - Services customers through various teller transactions including cashing checks, processing deposits and accepting various payments.
- Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner.
- Responds to and follows through on customer inquiries in a timely and professional manner.
- Maintains an accurate cash drawer in accordance with balancing and cash handling standards.
- Produces accurate work documentation impacting other internal departments as well as external customers.
DUTIES SUPPORTING ESSENTIAL FUNCTIONS - Maintains a thorough knowledge of the features and benefits of all bank consumer products and services.
- Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function.
- Maintains a working knowledge of all applicable software, systems and equipment.
- Participates as necessary to ensure that the offices’ daily responsibilities are met.
- Promotes a positive team environment by exhibiting the Banks Core Values.
- Performs other duties as assigned.
SCOPE OF POSITIONGeneral Scope: The nature of the work that is performed involves regular and recurring situations. The incumbent operates from specific and definite directions and instructions. The incumbent operates under moderate supervision. Contacts: Contacts are normally made with others both inside and outside the Bank. Contacts frequently contain confidential/sensitive information necessitating discretion at all times. MINIMUM QUALIFICATIONS Job Specific Knowledge, Skills & Abilities: - Exceptional customer service and interpersonal skills
- Ability to read, write and speak English effectively; effective communication skills
- Ability to perform basic math (add, subtract, multiply, divide)
- Proficient eye-hand coordination and manual dexterity
- Attention to detail and accuracy skills
- Ability to prioritize, organize and multi-task
- Ability to continually increase work speed while maintaining accuracy
- Ability to maintain use of discretion
- Knowledge of bank consumer products and services, along with the operating polices and procedures that impact these products
Education and/or Experience: - Must be actively enrolled in a high school, college, or university Program at the time of hire and throughout employment.
Working Conditions: - Subject to frequent interruptions
- Subject to prolonged periods of time in a seated or standing position
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