Customer Service Representative

Job Description:

Now hiring Customer Service Representative

Johnson City, TN

Pay Rate: $16.00 per hour

Shift: 11:30 am - 8 pm | Training hours 9 am - 5 pm

Talk, Solve, Smile-That's the Job.

We get it-job hunting is no fun. But if you're great with people and cool under pressure, we've got a Customer Service Representative that are the real deal. Let's make it easy.

We're Looking for Someone Who:

• Brings a high school diploma or GED
• 1+ years of call center experience
• Has strong typing skills and computer knowledge
• Is confident navigating tech and new systems
• Works well under pressure while staying calm
• Can juggle multiple tasks with a smile
• Loves turning challenges into solutions
• Communicates clearly and listens attentively
• Keeps accurate notes and details in order

We Take Care of Our People:

• Solid weekly pay
• Medical, dental, vision + life insurance
• 401(k) option to grow your nest egg
• Great group of people, and room to grow

Responsibilities

• Answering incoming calls and emails, as well as following up on previous issues with customers, solving electric and gas water heater equipment issues,
• Detailing call, installation, and product information.
• Researching product/part information, inputs/documents, and maintaining/updates records using multiple web-based systems.
• Makes warranty-related decisions.
• Other duties as assigned.

"I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you." - Staffmark, CSR Associate

Don't just answer calls. Answer opportunity. Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.