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Customer Service Representative

Iconma

Johnston, IA

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JOB DETAILS
SKILLS
Agriculture, Best Practices, Business Development, Case Management, Channel Support, Coaching, Conferences, Conflict Resolution, Consumer Software, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Management, Database Administration, Dealer Channel, Documentation, Farm Management, Farming, Green Star, Health Plan, High School Diploma, Information Technology & Information Systems, Interpersonal Skills, Interviewing Skills, Loyalty Programs, Mathematics, Mobile Applications, Negotiation Skills, Product Support, Purchasing/Procurement, Receivers, Regulations, Reporting Dashboards, Resolve Customer Issues, Sales, Scripting (Scripting Languages), Software Administration, Systems Administration/Management, Technical Support
LOCATION
Johnston, IA
POSTED
7 days ago
Our Client, an Agriculture Products company, is looking for a Customer Service Representative for their Johnston, IA location.
 
Responsibilities:
  • Provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
  • Create and maintain support tools/solutions available online.
 
Requirements:
  • Experience with customer service / support
  • High comfort level and experience with consumer software applications
  • Strong computer and troubleshooting skills
  • Experience with data management
  • Knowledge of agriculture customers
  • Agriculture operations experience, including Precision Farming experience
  • Prior work experience in Agriculture or Technology dealer channels
  • Bachelor's degree is strongly preferred
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

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About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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