The Customer Service Manager oversees front end operations to ensure high standards of customer service and supervises personnel activities.
Essential functions include promoting customer goodwill, scheduling staff, enforcing store policies, training associates, assisting with price checks and returns, managing supplies, and maintaining store cleanliness.
They also delegate responsibilities, monitor customer interactions, and ensure policy compliance.
Supplemental duties involve staffing and training the Service Center and Acting Customer Service Supervisor.
Qualifications require strong communication, analytical, and math skills, along with knowledge of child labor laws for employees under 18. The role offers $15-$18/hour with a Sunday premium and is non-exempt.