Customer Service Representative
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PositionSummary
Full time, Non-Exempt
Pay Grade: Grade 5
The Customer Service Representative (Teller) serves as the first point of contact for customers and plays a vital role in delivering exceptional service. This position is responsible for accurately processing routine financial transactions such as deposits, withdrawals, loan payments, and check cashing, while maintaining strict adherence to security and compliance standards. In addition to handling daily cash transactions, the Teller fosters positive customer relationships by answering questions, addressing concerns, and identifying opportunities to promote the bank’s products and services. By combining accuracy, professionalism, and a customer-first approach, this role supports the overall success of the branch and contributes to customer satisfaction and retention.
MinimumQualifications
- High school diploma or equivalent.
- 1-year prior cash handling or customer service experience.
- Familiaritywithbankingproductsandprocedures (preferred).
- Basic proficiency with computers and point-of-sale systems.
KeyResponsibilities
- Process transactions such as deposits, withdrawals, loan payments, check cashing, etc.
- Submitwirerequests,debitcard orders,and other client needs whereappropriate.
- Balance cash drawer daily with accuracy.
- Promote bank services and products when appropriate.
- Resolve routine customer questions and refer complex needs as appropriate.
- Follow all security, risk, and compliance protocols alongside bank policies and procedures.
Competencies
- Highattentiontodetailandaccuracy.
- Professionalandfriendlycommunicationskills.
- Abilitytohandleconfidentialinformationresponsibly.
- Team-orientedwithstrongcustomerfocus.
- Strongorganizationalandtime-managementskills.
- Effectivecommunicationwithinternaldepartmentsandexternalpartners.
GeneralRequirements
- Must be able to lift and carry up to 10 pounds.
- Some travel to branch or offsite locations may be required.
- Abilitytosit,stand,andoperateacomputerforextendedperiodsoftime.
- Must complywithall bankpolicies,procedures,andregulatoryrequirements.
- Maintainaprofessionalappearanceand demeanor.
- Demonstrateconfidentiality,integrity,andsoundjudgmentinallinteractions.
- Must be able to work evenings and weekends as business needs dictate.
COMPANY OVERVIEW
At First National Bank (FNB), we're more than just a place to work—we're a locally-owned community bank deeply invested in the success of our neighbors. Headquartered in Williamson, WV, we blend the tradition of a Hometown Community Bank with the convenience of modern services to help our clients take control of their finances. If you're passionate about making a real impact, we invite you to build your career with us.
BENEFIT PROGRAM
- Featured benefits for full-time team members include:
- Health, dental, and vision insurance
- Life and disability insurance
- Critical illness, accident, and hospital indemnity insurance
- Pet insurance and pet discount program
- 401(k) plan
- Generous paid time off policy
- Generous holiday schedule
Equal Opportunity Employment
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.
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First National Bank of Williamson