The Junior Customer Service Representative provides entry-level technical support within a regulated government environment.
Key duties include troubleshooting routine issues, documenting incidents, following escalation procedures, guiding users on standard tasks, and adhering to security protocols.
Qualifications involve an associate's degree or equivalent experience, basic IT support knowledge, and the ability to manage multiple tasks.
Preferred skills include a bachelor’s degree, ITSM platform familiarity, and entry-level certifications.
The role offers a salary range of $20.83 - $26.25 per hour, emphasizing equal opportunity employment and accommodating physical requirements.
It involves supporting mission-critical systems, capturing knowledge, and maintaining high-quality customer interactions.