The Junior Customer Service Representative provides entry-level technical support in a regulated government environment.
They handle routine incidents, perform basic troubleshooting, and document requests using ITSM tools, following established procedures.
The role involves guiding users through standard tasks, adhering to security protocols, and escalating complex issues as needed.
Qualifications include an associate's degree or equivalent experience, 0-3 years in IT support, and familiarity with ITSM platforms.
Preferred qualifications are a bachelor's degree, entry-level certifications, and federal IT environment experience.
The position offers a pay range of $20.83-$26.25/hour and is committed to equal employment opportunity, ensuring a diverse and inclusive workplace.