The Junior Customer Service Representative provides entry-level technical support in a regulated government setting.
Responsibilities include troubleshooting routine issues, logging incidents, guiding users through standard tasks, and following escalation procedures.
Qualifications include an associate's degree or relevant experience, basic knowledge of IT support principles, and security clearance eligibility.
Preferred skills involve familiarity with ITSM tools, certifications like CompTIA A+, and federal IT environments.
The role offers compensation between $20.83-$26.25/hour, with a focus on equal employment opportunity.
Physical requirements and a comprehensive disclaimer are noted, emphasizing support for diverse candidates.