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Customer Service Representative

Quark LLC

Kalispell, MT

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JOB DETAILS
SKILLS
Administrative Skills, Calendar Management, Communication Skills, Compensation and Benefits, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, HVAC, Health Insurance, Maintenance - HVAC, Marketing, Microsoft Office, Operational Support, Presentation/Verbal Skills, Sales, Scripting (Scripting Languages), Service Delivery, Team Player, Telephone Skills, Time Management, Track Customer Issues, Typing, Writing Skills
LOCATION
Kalispell, MT
POSTED
1 day ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Paid time off


Customer Service Representative (CSR)


Location: Kalispell, MT


Company: Aire Serv of Kalispell


Employment Type: Full-Time


About Us

Aire Serv of Kalispell is a locally trusted HVAC company dedicated to delivering high-quality heating and cooling services with professionalism and care. We value teamwork, integrity, and exceptional customer service.


Position Summary

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is essential to ensuring our customers receive timely, friendly, and efficient service from the first phone call to job completion.


Responsibilities and Duties

·         Handle incoming calls and respond to customer inquiries using approved Aire Serv scripts
·         Schedule appointments for service, maintenance, and installations
·         Make outbound calls using Aire Serv scripts to follow up with customers and confirm appointments
·         Return customer calls promptly to ensure satisfaction and resolve any concerns
·         Perform marketing and sales functions to promote additional services and earn new business
·         Maintain accurate customer records and job details in our system
·         Coordinate with technicians and management to ensure smooth service delivery
·         Perform other duties as needed, which may include cross-training in related positions to support office operations


Job Requirements

·         Administrative experience preferred
·         Strong written and verbal communication skills
·         Detail-oriented with strong data entry skills
·         Positive attitude and a team player who can also work independently
·         General computer knowledge, including Microsoft Office
·         Typing skills are a plus


Compensation & Benefits

·         Compensation based on applicant experience
·         Bonuses and commission pay available
·         Paid time off and holidays
·         Health benefits
·         Opportunities for advancement
·         Supportive and professional work environment

About the Company

Q

Quark LLC

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