Customer Service Representative

Albany International Corporation

Kaukauna, WI

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JOB DETAILS

SKILLS

Accounts Receivable, Business Ethics, Communication Skills, Computer Maintenance, Computer Skills, Customer Experience, Customer Support/Service, Detail Oriented, Establish Priorities, French Language, Hazard Analysis, High School Diploma, International Business, Inventory Management, Logistics, Marketing, Marketing Plan, Microsoft Excel, Microsoft Word, Multitasking, Philosophy, Presentation/Verbal Skills, Problem Solving Skills, Productivity Management, Reporting Skills, SAP, Safety Process, Safety Training, Safety/Work Safety, Sales, Software Design, Team Player, Time Management, Writing Skills

LOCATION

Kaukauna, WI

POSTED

2 days ago

The Customer Service Representative is the voice of Albany International to our Customers and serves as a support function to our Sales team, Applications/Design team, Regional Business Director, Marketing group, Planning team and Logistics .Successful candidates must have strong teamwork skills, a positive attitude, and a strong work ethic, along with the necessary qualifications. The Albany International Kaukauna facility is a union-free environment. The Albany philosophy is to involve employees in Safety, Quality, and Productivity improvement activities in order to serve our customers well and provide long-term stability. Albany International is an Equal Opportunity Employer including Veterans and DisabledSAFETY AND PROCEDURES* Follow all publicized safety policies/procedures and JIBS applicable to the job.* Use appropriate PPE that has been identified on the Hazard Analysis for the department/role.* Attend and participate in all safety training, safety meetings, audits and Behavior Based Safety programs assigned.* Report all safety hazards observed. If capable, correct the safety hazard identified.ESSENTIAL JOB FUNCTIONS* Provide quotes for custom manufactured products* Enter orders, acknowledge and invoice* Work closely with Applications, Marketing, Planning and Sales to ensure a seamless customer experience* Manage customer inventory based on life, targets and production lead times. Expedite orders as needed* Available for occasional after hour/weekend calls* Work with transportation companies to provide on time deliveries and PODs* Process complaints and or returns as needed* Assist Account Receivables to obtain payments* Provide reports to sales group or customers as requested* Reads, understands and is committed to conducting business in accordance to Albany International's Business Ethics Policy. All business of the company should, at all times, be conducted ethically, fairly, honestly and with integrity.REQUIREMENTSRequired Skills:* Excellent verbal and written communication skills, French speaking a plus not required* Strong attention to detail* Ability to multitask, prioritize and manage time effectively* Problem solving, solution-thinking* Positive attitude and team orientatedRequired Experience:* SAP experience is a plus* Inventory management* Customer Service* Computer skills to include Microsoft Excel, Word, OutlookEducation Requirements:High School Diploma x College diploma r Bachelor Degree r Masters degree rAssociates or College Degree preferred or applicable experience

About the Company

Albany International Corporation

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