The Customer Service Representative will be responsible for positive customer relationship interactions, processing of customer orders, and the coordination between all parts of the organization to achieve results. This role is the primary support position for the field sales team that drives customer satisfaction with a focus on what is right for the customer.
BENEFITS
Generous benefits package including medical, dental, life, accident, critical care, and short-term & long-term disability insurance.
401K retirement program with employer match
Paid holidays, sick and vacation time
Employee purchase pricing on auto, power sport, and bicycle tires
RESPONSIBILITIES
Understand and act on what is right for the customer
Resolve customer requests and complaints via phone and email
Place, cancel, modify, or expedite orders on behalf of the customer
Consistent and accurate data entry of customer orders, customer information, and customer interactions
Develop relationships with customer base via daily interactions
Answer questions about warranties or terms of sale
Act as the company gatekeeper to inbound calling prospects
Suggest solutions when a product malfunctions
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services over the phone or via email
Work with customer service manager to ensure proper customer service is being delivered
Record customer interaction information in CRM system
Handle changes in policies or renewals
Assist in the management of correspondence between the sales team and their clients
Provide relevant information of customer interactions to sales team members
Work with management, production, and shipping teams to support the customer
Develop strong product and market knowledge
Performs other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
Strong analytical and problem solving skills
Shows initiative
Ability to work independently with strong decision making and critical thinking skills
Good written and verbal communication when dealing with customers
Strong organizational skills
Excellent interpersonal skills
Proficient with Microsoft Office Suite, and other software programs