Customer Service Representative (CSR)Pelican Heating & Air has served homes and businesses across the Pacific Northwest since 1993, providing heating and air conditioning sales, service, and maintenance. Based in Kent, WA, our team is built on honest work and genuine customer care, and we're looking for someone who shares that mindset.We're hiring a CSR to be the first point of contact for our customers. In this role, you'll answer incoming calls, schedule service maintenance and commercial service agreement appointments, book sales appointments for our Technicians, and handle data entry for incoming work orders.Pay: $24.00–$27.00 per hourSchedule: Monday–Friday, 8:00 am–4:30 pmWhat You'll DoAnswer incoming calls and direct them to the appropriate team memberSchedule service maintenance, commercial service agreement, and sales consultant appointmentsEnter and update work order and registration information in our systemProvide customers with accurate information about appointments, services, and company detailsSupport filter sales during customer callsComplete general administrative tasks as assignedBenefitsMedical insurance (95% employer-covered), dental, and vision401(k) with up to 4% company matchPaid vacation, sick time, and holidays (11 Days)Advancement opportunitiesQualifications3+ year of customer service experienceServiceTitan Experience a plusFriendly, outgoing demeanor with strong professional phone skillsExperience with multi-line phone systemsClear written and verbal communication in English; Spanish proficiency a plusComfortable with Word, Excel, and OutlookHighly organized and detail-orientedCandidates will be required to pass a background check and drug test upon being given a conditional offer of employment.