Customer Service Representative

Benjamin Franklin Plumbing Ocean City

Kingman, AZ

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JOB DETAILS

SKILLS

Communication Skills, Computer Systems, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Multitasking, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Staff Training, Team Player, Training/Teaching

LOCATION

Kingman, AZ

POSTED

5 days ago

Benefits:* 401(k)* 401(k) matching* Company parties* Dental insurance* Employee discounts* Flexible schedule* Health insurance* Opportunity for advancement* Paid time off* Training & development* Vision insuranceHi, I'm Dustin Hufsey, President of One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing & Buffalo Electric. Thanks for being here!We are Hufsey Home Services, proudly serving our clients across 5 locations and 3 states. We are a part of a growing successful franchise system known as Authority Brands.One Hour Air Conditioning & HeatingDFW, TXMohave County, AZPrescott, AZPhoenix, AZBenjamin Franklin PlumbingMohave County, AZPrescott, AZLas Vegas, NVBuffalo ElectricDFW, TXIf you are a Customer Service Representative with experience or an aspiring CSR, get ready to join the best team out there! We want to see you grow and achieve your career goals. We make sure our staff has ongoing training, support and comradery. We are ALWAYS looking for A players to join our team!Responsibilities:BOOK every possible leadManage large amounts of incoming phone calls, along with outboundingBuild value, trust and a sustainable relationship with our clientsProvide accurate, valid and complete informationHandle customer complaints, provide appropriate solutions, follow up to ensure resolutionMake your interaction with our clients the best part of their dayMeet or exceed set standard KPI'sApply if:️You love helping people and can easily express empathy️Willing to learn our Hufsey Home Services customer service way️You are an excellent communicator️You have great attention to detail️Self-motivated and customer focused️Uncapped earning potential excites youYou Shouldn't Apply If:You don't like talking to people - Tone matters!You feel overwhelmed in a fast paced environmentBeing organized is a struggleYou don't believe communication is keyYou are not likely to follow what you were taught and apply it with enthusiasmYou lack patienceBasic Requirements:Treat others the way you want to be treatedBe a TEAM player - we win and lose as a teamStrong written and verbal communication skillsStrong active listening & phone handling skillsProfessional appearanceAbility to multi-task, prioritize, and manage time effectivelyComfortable with computer systems and softwareVarious shifts available: we are open 24/7Interview Process:Our interview process is not long, but it's thorough. We want to make sure that each person who joins the team is the right fit. And that we are the right fit for you!After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes.We can't wait to meet you!

About the Company

Benjamin Franklin Plumbing Ocean City

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