Job Description
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Customer Care Specialist (Client Care Representative)
Locations: DFW, TX | Prescott, AZ | Phoenix, AZ | Kingman, AZ | Las Vegas, NV
Full-Time | Fast-Paced | Growth-Focused
Full-Time | Fast-Paced | Growth-Focused
Join the Hufsey Home Services Family!
We proudly serve homeowners across Texas, Arizona, and Nevada through One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing, and Buffalo Electric.
We proudly serve homeowners across Texas, Arizona, and Nevada through One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing, and Buffalo Electric.
We’re looking for a Customer Care Specialist who thrives in a fast-paced, team-oriented environment. You’ll be the first voice our clients hear — delivering first-rate service, scheduling appointments, and helping ensure smooth daily operations.
What You’ll Do
- Deliver excellent customer service on every call
- Schedule service and sales appointments
- Offer additional services and products to meet call center goals
- Make outbound calls to fill the schedule and retain customers
- Maintain accurate customer records
- Partner with dispatch and technicians for timely service
- Resolve customer concerns with professionalism and empathy
What You Bring
- 2+ years of customer service experience (call center preferred)
- Excellent communication and multitasking skills
- Proficiency with Microsoft Word and Excel
- Strong organizational habits and attention to detail
- Ability to pass background check and drug screen
- High school diploma or GED
Why You’ll Love It Here
- Supportive, team-focused culture
- Ongoing training and career growth opportunities
- Fast-paced environment with room to shine
- Be part of a company that truly values its people
- Career Growth Opportunities
️ Equal Employment Opportunity
Hufsey Home Services is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, making hiring decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class.
Compensation: $14.70 - $24.00 per hour
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
Numbers & Facts
| Location | Kingman, Arizona |
| Industry | Construction - Residential & Commercial/Office |
| Company Size | 50 to 99 employees |
| Website | http://www.OneHourMAGIC.com |
About Company
Please read our story at http://www.onehourmagic.com/we-believe/our-story/
We believe in… heart and excellence.
We believe your life is BETTER when you’re more comfortable.
We believe if we miss our narrow appointment window for ANY reason, you don’t pay a DIME for our service.
We believe in service till 10pm, because we think we should be available when it’s convenient for YOU, not the other way around.
We believe in Super Sealing your air ducts, so you air condition your HOME, not your attic.
We believe happy employees MAKE happy customers.
We believe that when you give people choices, they’ll make the best decision for themselves.
We believe you should NEVER be uncomfortable in your own home.
We believe our Comfort Club’s annual maintenance, 24 hour guaranteed service and 30% off repairs for $19.95 a month gives you WAY more than what you pay for.
We believe if you don’t love great movie quotes, then frankly my dear, we don’t give a damn.
We believe what YOU say about us is our best advertisement.
We believe that without HEART, there can be no EXCELLENCE.
Skills
- Background Investigationunmatched
- Calendar Managementunmatched
- Call Centersunmatched
- Communication Skillsunmatched
- Compensation and Benefitsunmatched
- Customer Retention/Renewalunmatched
- Customer Support/Serviceunmatched
- Dental Insuranceunmatched
- Detail Orientedunmatched
- HVACunmatched
- Health Insuranceunmatched
- Healthcare Customer Serviceunmatched
- High School Diplomaunmatched
- Microsoft Excelunmatched
- Microsoft Wordunmatched
- Multitaskingunmatched
- Operationsunmatched
- Organizational Skillsunmatched
- Plumbingunmatched
- Salesunmatched
- Team Playerunmatched
- Time Managementunmatched
- Track Customer Issuesunmatched
- Training Programunmatched
- Training/Teachingunmatched
- Vision Planunmatched
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