Customer Service Representative

Benjamin Franklin Plumbing

Kingman, Arizona

JOB DETAILS
SKILLS
Communication Skills, Computer Software, Computer Systems, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Establish Priorities, HVAC, Health Insurance, Multitasking, Plumbing, Presentation/Verbal Skills, Resolve Customer Issues, Team Player, Telephone Skills, Time Management, Training Program, Training/Teaching, Vision Plan, Writing Skills
LOCATION
Kingman, Arizona
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Hi, I'm Dustin Hufsey, President of One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing & Buffalo Electric. Thanks for being here!
We are Hufsey Home Services, proudly serving our clients across 5 locations and 3 states. We are a part of a growing successful franchise system known as Authority Brands. 
One Hour Air Conditioning & Heating
DFW, TX
Mohave County, AZ
Prescott, AZ
Phoenix, AZ 
Benjamin Franklin Plumbing
Mohave County, AZ
Prescott, AZ
Las Vegas, NV
Buffalo Electric
DFW, TX
 
If you are a Customer Service Representative with experience or an aspiring CSR, get ready to join the best team out there! We want to see you grow and achieve your career goals. We make sure our staff has ongoing training, support and comradery. We are ALWAYS looking for A players to join our team! 
 
Responsibilities:
BOOK every possible lead
Manage large amounts of incoming phone calls, along with outbounding
Build value, trust and a sustainable relationship with our clients
Provide accurate, valid and complete information 
Handle customer complaints, provide appropriate solutions, follow up to ensure resolution 
Make your interaction with our clients the best part of their day
Meet or exceed set standard KPI's
 
Apply if:
️You love helping people and can easily express empathy
️Willing to learn our Hufsey Home Services customer service way
️You are an excellent communicator
️You have great attention to detail
️Self-motivated and customer focused
️Uncapped earning potential excites you 
 
You Shouldn’t Apply If:
You don't like talking to people - Tone matters!
You feel overwhelmed in a fast paced environment
Being organized is a struggle
You don't believe communication is key
You are not likely to follow what you were taught and apply it with enthusiasm
You lack patience
 
Basic Requirements:
Treat others the way you want to be treated
Be a TEAM player - we win and lose as a team
Strong written and verbal communication skills
Strong active listening & phone handling skills 
Professional appearance
Ability to multi-task, prioritize, and manage time effectively
Comfortable with computer systems and software
Various shifts available: we are open 24/7
 
Interview Process:
Our interview process is not long, but it’s thorough. We want to make sure that each person who joins the team is the right fit. And that we are the right fit for you!
After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes.
 
We can't wait to meet you!
Compensation: $14.70 - $24.00 per hour




Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

About the Company

B

Benjamin Franklin Plumbing

📍Address: 4282 North Dupont Highway, Dover, DE 19901

☎Phone: +1 (302) 613-0703

Benjamin Franklin Plumbing of Dover, DE is a full-service plumbing company offering emergency repairs, system installations, and preventative maintenance throughout Delaware. Our experienced team specializes in tankless water heater installation, water heater repair, drain cleaning, sewer inspection, faucet and toilet repair, garbage disposal repair, and more. We’re available 24/7 for emergency plumbing services, ensuring that your needs are met promptly and professionally.

With offices in Dover, Wilmington, and Milford, we proudly serve Kenton, Odessa, Clayton, Cheswold, Woodside, Viola, Felton, Hartly, Smyrna, Houston, Marydel, Magnolia, Townsend, Frederica, and St Georges. Contact us today for reliable and efficient plumbing solutions.

 

COMPANY SIZE
50 to 99 employees
INDUSTRY
Construction - Residential & Commercial/Office
WEBSITE
https://www.benjaminfranklinplumbing.com/dover/