Customer Service Representative

Customer Service Representative
Location: Knightdale, NC
Schedule: Onsite, M-F 8AM-5PM

Our client is looking for a personable, detail-oriented Customer Service Representative to join a well-established supplier serving the Printed Circuit Board industry's global supply chain. Responsibilities include:

- Answer phone and email inquiries to assist customers

- Quote pricing in line with appropriate gross margin guidelines

- Process customer purchase orders through the ERP system

- Invoice completed orders and send confirmations to customers

- Coordinate with suppliers and internal team members to meet customer needs

- Communicate with the warehouse on tracking, order status, and inventory

Requirements:

- 3+ years of experience in customer service

- High School diploma or equivalent

- Valid Driver's License

- Computer proficiency with ERP system experience

Preferred:

- Experience in the manufacturing industry

- Experience with in a warehouse, ability to assist in the warehouse as needed

- Inventory management knowledge



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