We are seeking a Customer Service Representative to serve as a primary contact for patients, caregivers, referral sources, and accounts, providing equipment and services via in-person, phone, or online interactions. The role involves handling inquiries, processing orders, verifying insurance, coordinating deliveries, resolving complaints, and maintaining accurate documentation. Candidates should have strong communication skills, familiarity with office technology, and knowledge of insurance billing. Responsibilities include greeting visitors, managing correspondence, qualifying orders, arranging deliveries, and ensuring compliance with policies and procedures. The position requires a high school diploma, clerical or customer service experience, and proficiency in Microsoft Office. Continuing education and training are provided. This non-exempt role offers benefits such as medical insurance, PTO, holidays, and 401K matching.