Customer Service Representative

Responsibilities

Position Responsibilities:

• Act as a liaison between customers and the company, providing essential information and managing clerical and administrative tasks for daily business functions while supporting various departments, as a Customer Service Representative
• Handle customer inquiries via calls and emails, ensuring timely and accurate resolution of their needs and concerns
• Provide assistance with special requests, utilizing specialized software to validate store orders, process orders, and take inbound calls
• Deliver consistent service to restaurants through ongoing training initiatives, ensuring they receive the support necessary for success
• Other duties as assigned

Qualifications

Required Education and Experience:

• High School Diploma/General Education Diploma with 2 to 4 years of related experience

Preferred Education and Experience:

• Bachelor's Degree

Essential Information for Our Employees

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Company policy prohibits discrimination and harassment against any applicant or employee based on any status or basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Please note, if you are an employee in the US moving from one position to another, you may be subject to additional background screening based on the requirements of the new role.