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Customer Service Representative

One Way Safety

La Grange, IL

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JOB DETAILS
SKILLS
Campaigns, Collections Regulations, Construction, Cross-Functional, Customer Support/Service, Customer/Client Research, Data Quality, Dental Insurance, Detail Oriented, ERP (Enterprise Resource Planning), Health Insurance, Information Technology & Information Systems, Manufacturing, Marketing, Oil and Gas, Order Management, Order Processing, Organizational Skills, PC Software, Pricing, Problem Solving Skills, Product Pricing, Promotional Programs, Purchasing/Procurement, Revenue Growth, Sales, Sales Operations, Vision Plan
LOCATION
La Grange, IL
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

About One Way Safety


One Way Safety is a leading safety products distributor dedicated to protecting workers across the Oil & Gas, Manufacturing, and Construction industries. We pride ourselves on precision, speed, and deep product knowledge. We are looking for a detail-oriented professional to join our team in La Grange to serve as a vital link between our products and our customers.


The Role


As a Customer Service Representative, you won’t just take orders—you’ll manage the heartbeat of our sales operations. You will be responsible for ensuring data integrity, maintaining lightning-fast response times, and proactively identifying growth opportunities within our existing customer base.


Key Responsibilities


  • Order Management: Confirm pricing and acknowledge order entry within 2 hours of receipt.
  • Data Integrity: Ensure 100% accuracy in ERP pricing, product codes, case counts, and stock transfers.
  • Pricing Excellence: Manage customer-specific pricing programs, resolve discrepancies, and provide weekly updates to clients.
  • Sales Growth: Proactively generate sales by promoting company products and identifying obsolete pricing for review.
  • Cross-Functional Collaboration: Serve as the primary point of contact for sales reps, inventory, purchasing, and technical services to resolve issues.

Qualifications


  • Education: College degree preferred (Associates or Bachelors). Relevant fields include Business, Marketing, Management, or Technical Information Systems.
  • Prior business experience or customer service experience in an office is preferred.
  • Technical Skills: Proficiency in PC-based software and ERP systems; ability to quickly learn new digital tools.
  • Communication: Ability to explain complex product differences and assess unique customer needs.

What We’re Looking For


  • A "proactive" mindset—you don't wait for the phone to ring; you look for ways to help the customer.
  • Strong organizational skills to handle dialer functionality and call campaigns.
  • Familiarity with collections regulations and pricing strategies.

About the Company

O

One Way Safety

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