BenefitsFlexible scheduleOpportunity for advancementJob Title Customer Service RepresentativeReports to Club ManagerStatus Full TimePart TimeNon-SupervisorNon-ExemptJob SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members prospective members and guests.Essential Duties and Responsibilities· Greetmeet potential members providing a great customer experience.· Handle front desk related taskso Answering phone calls in a polite and friendly manner to assist with questions or concerns.o Taking info calls and tourso Assist in member check-ins sign-ups cancellations BCM amenity usage and updating member account information.· Facilitate member services issues and questions and forward to Club ManagerManager in TrainingTeam Lead as needed.· Help maintain the neatnesscleanliness of the club.Essential Behavior Requirements· Customer Service communicates and interacts with customers including coworkers and the public in a way that exceeds the customers wants and needs.· Listening actively listens to customers includes coworkers and the public empathizes sees the situation from the customers perspective and works together to solve the problem.· Problem Solving recognizes and defines problems analyzes relevant information encourages alternative solutions and plans to resolve situations seeks additional assistance when needed.· Diplomacy demonstrates tact and skill in all interactions while using appropriate behavior and language.· Communication Ability to communicate questions concerns or issues to a supervisor in a timely manner.Minimum Qualifications· Honesty and good work ethic· Strong customer service skills· Basic computer proficiencyPhysical Demands· Standing and walking at least 75 of the shift· Talking in person or on the phone at least 75 of the shift· Must be able to lift to 50 lbs. less than 30 of the time.Benefits· Dollars for Scholars Program· Employee Appreciation Program· Free Membership for self and one family member or friend· Team Member Support Team· Health Dental and Vision Insurance· Critical Illness Insurance· Short Term Disability Insurance· Accident Insurance· Voluntary Life Insurance· Pet Insurance· HSA- Advancement OpportunitiesCheck us out on LinkedIn at Planet Fitness - PF Baseline Fitness Compensation 16.90 - 18.90 per hour JOIN THE CLUB. Enhancing peoples lives with an affordable high-quality fitness experience requires a team of inspiring motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States Planet Fitness is just getting warmed up. Were continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2000 locations in all 50 states the District of Columbia Puerto Rico Canada the Dominican Republic Panama Mexico and Australia theres plenty of opportunity on our Planet and we are always looking for talented individuals to join our team Our member mission says it best our product is a tool a means to an end not a brand name or a mold maker but a tool that can be used by anyone. To use our product members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life youve found it. Come to add your mojo to the Judgement Free Zone but stay for the feeling that youre making a difference on our Planet. TO FIND YOUR PERFECT FIT SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ the Franchisor. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local state and federal law.