Administrative Skills, Claims Processing, Communication Skills, Customer Relations, Customer Support/Service, Customer Training, Driver's License, Lift/Move 50 Pounds, Market Surveys, Microsoft Office, Physical Demands, Sales, Telephone Skills
The Customer Service Representative (CSR) is responsible for building strong customer relationships and capturing sales both in-person and over the phone.
Additional duties include gathering prospect information, providing administrative support, and maintaining the reception area.
- Greet and assist walk-in customers professionally and courteously.
- Answer and direct phone calls cheerfully.
- Ask for sales and schedule estimates to achieve at least a 75% closing ratio.
- Explain repair processes, insurance claims, payment procedures, and repair timelines.
- Educate customers on surveys and ensure excellent customer service.
- Schedule appointments, update the store scheduler, and record payments.
- File paperwork accurately and provide warranty information.
- Perform follow-up calls on estimates within 48 hours.
- Maintain the front office and participate in daily meetings.
- Other duties as assigned.
Requirements include 2+ years of customer service experience, excellent communication skills, organization, proficiency with Microsoft Office, and a valid driver's license. Physical demands involve lifting up to 50lbs, standing, sitting, and repetitive motions. The work environment may include exposure to fumes, dust, chemicals, varying temperatures, and noise.