Customer Service Representative

Customer Service Representative

Job Category: Customer Service

Full-Time

On-site

Lancaster, NY 14086, USA

Description

Key Responsibilities:

• Get to know Sealing Devices' products, pricing, and margin goals so you can confidently support customers and the internal team.
• Be a go-to partner for customers, answering questions about products, availability, applications, pricing, and credit terms with clarity and care.
• Listen closely to customer needs and use your technical knowledge to recommend sealing solutions that perform in demanding aerospace, defense, and government environments.
• Create accurate quotes and bids for components used around the world in mission-critical applications.
• Take orders and gather information from customers and vendors via phone, email, fax, or in person—making the process smooth and reliable.
• Keep customers in the loop by sharing delivery timelines, warranty details, service information, and order updates.
• Build genuine, long-term relationships with customers and vendors based on trust, responsiveness, and follow-through.
• Stay involved after the sale to help solve problems, answer questions, and provide dependable ongoing support.
• Maintain accurate customer, order, and inventory records using Oracle and internal systems.
• Continue learning about new products and technologies so you can make thoughtful, well-informed recommendations.
• Share customer feedback with product and design teams to help improve and evolve our solutions.
• Speak up about quality concerns to help protect reliability and high standards.
• Follow established procedures while offering ideas to improve how we work and serve our customers.
• Help maintain a safe, clean, and compliant workplace in line with the Sealing Devices Quality System.

What You'll Need to Succeed:

Requirements:

• Associate's degree (two-year college or technical school) required
• Preferred areas of study include Business, Marketing, Finance, or Economics
• At least 3 years of experience in customer service, inside sales, or a related role
• Comfortable using Microsoft Word and Excel in a day-to-day work environment
• Experience with systems like Lotus Notes or Oracle is helpful, but not required—we'll train you
• Ability to think analytically and work through multiple requirements to find the best solution
• Comfortable juggling multiple tasks and priorities in a fast-paced setting
• Able to read and understand blueprints to support accurate quoting and recommendations

Have the right attitude. A positive attitude is everything when delivering top-notch customer service. People want to be around co-workers who make them feel better about themselves. Employees with positive attitudes tend to be more productive employees because they always see the opportunity with every challenge.

Follow through. Following through is one of the best ways to build credibility, earn trust, and establish yourself as a leader or expert in your field. Follow through on your commitments is a do or die, make or break situation.

Be a problem solver. We all have to make decisions so it's important to realize that being a problem solver isn't just an ability; it's a mindset…one that drives people to bring out the best in themselves.

Go above and beyond. Discretionary effort…great companies go above and beyond for their customers. As stated in our "What We Do," we want to set the standard for superior customer service in fabrication and distribution, so look around you and take advantage of opportunities to go above and beyond.

Remain outcome-driven. Sealing Devices strives to build a culture of not only of empowerment, but accountability too. Know what you want to achieve, set realistic timelines to keep you on track, and seek out opportunities for growth.

Physical Demands:

• Ability to sit for extended periods of time while working on a computer, phone, and logistics systems.
• Occasional standing and walking to interact with colleagues, suppliers, or while moving through office and manufacturing areas.
• Occasionally required to lift, carry, or move boxes, documents, or materials up to 25 pounds.
• Frequent use of hands and fingers to operate a computer keyboard, mouse, and standard office equipment.
• Requires close vision, depth perception, and the ability to adjust focus when reviewing shipment documentation, system data, and customs paperwork.
• Must be able to hear and communicate clearly for phone conversations, video calls, and in-person collaboration.
• Occasional bending, reaching, or stooping may be required to access files, supplies, or materials.
• Ability to travel periodically to supplier sites or carrier facilities as needed.
• Ability to work in both office and production environments may involve moderate noise levels, temperature variation, and use of personal protective equipment (PPE) when required.

Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members. Salary for this role is $20 - $25 per hour based upon experience.

Qualifications

Skills

Required

Strong interpersonal skills

Intermediate

Excellent time management skills

Advanced

Preferred

Computer Skills

Expert

Behaviors

Required

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

Required

Associates or better in Business Administration or related field.

High School or better.

Preferred

Bachelors or better in Business Administration or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.