Customer Service Representative

Join Our Team – No Experience Required!
Location: All Insurance Underwriters, Land O Lakes, FL | Full-Time Position

Are you ready to start your career in a fast-paced, supportive environment? AIU is seeking a highly motivated individual to join our team! We’re looking for someone with a positive attitude, strong work ethic, and sharp attention to detail. No prior experience is necessary—we’re happy to train the right candidate!

What You’ll Do:
In this role, you will be an essential part of our policy service department. Your daily responsibilities will include:

• Handle inbound and outbound customer inquiries related to policy servicing, including endorsements, renewals, cancellations, and policy changes with accuracy and professionalism.
• Review, process, and update policy documentation while ensuring compliance with company guidelines and regulatory requirements.
• Provide clear, timely resolutions to customer issues by researching policy details and coordinating with internal teams as needed.
• Maintain detailed and accurate records of all customer interactions and policy transactions in the company systems.
• Deliver excellent customer service by actively listening, demonstrating empathy, and consistently meeting service-level standards.
• Support continuous process improvement by identifying common customer pain points and sharing feedback with the Policy Servicing team.

Qualifications:

• Positive attitude
• Strong work ethic
• Detail-oriented
• Reliable
• Good customer service

About Us
All Insurance Underwriters is a nationally licensed commercial insurance wholesaler and managing general agency (MGA), specializing in Workers' Compensation, General Liability, Commercial Auto, and Commercial Property.

Our sister company, Underwriting Solutions of America, focuses on complex and high-risk accounts within the Professional Employer Organization (PEO) industry.

We are a dynamic team of dedicated professionals who are passionate about delivering innovative insurance solutions and building long-term relationships with our agency partners.