The Customer Service Representative plays a vital role in a fast-paced call center, assisting policyholders, agents, brokers, and team members with inquiries about billing, premium audits, claims, and policies.
They handle communications via phone, chat, and email, providing information on direct bill history, processing account modifications, and supporting payment plans, refunds, and policy changes.
Candidates should have at least a high school diploma, with insurance experience and property & casualty licensing or the ability to obtain it. Proficiency in Microsoft Office, strong customer service, problem-solving, multitasking, and communication skills are essential.
Work occurs in an office environment, with a pay range estimated between $59,400 and $99,605. The role emphasizes equal opportunity employment and professional growth within a supportive team.