We are seeking a Customer Service Representative to handle calls, schedule appointments, and support HVAC service operations.
Gain training in customer interactions, scheduling, and dispatch processes to ensure efficient technician routing and excellent customer experiences.
Deliver a 5-star service daily by communicating professionally, solving issues proactively, and updating customers on technician arrivals and delays.
Coordinate parts replacement, review after-hours calls, and monitor GPS for dispatching.
Ensure customer satisfaction through effective communication and problem-solving.
Position offers benefits including health insurance, paid time off, 401k, and more.
Qualifications include a high school diploma and willingness to learn; technical skills and familiarity with Microsoft Office are preferred.