CR&A Custom Inc. is a Los Angeles large-format printing company producing vinyl banners, barricades, custom signage, building wraps, vehicle graphics, and floor visuals for clients across events, retail, tradeshow, and out-of-home advertising.
We are seeking a Customer Service Representative to serve as the first point of contact for incoming client requests and to support our sales team through the full order lifecycle. This is a high-volume, detail-driven role for someone who is organized, calm under deadline pressure, and comfortable coordinating between clients and a production floor.
Primary Responsibilities
Respond to inbound client inquiries by phone and email, and route new opportunities to the appropriate sales representative.
Gather job specifications from clients, including size, quantity, substrate, finishing, and required delivery dates.
Prepare and issue quotes and order confirmations, and follow up on outstanding quotes and proof approvals.
Enter and maintain orders in the company ERP system, keeping specifications, pricing, and dates accurate throughout the job.
Track job status against promised dates and proactively notify clients of any changes.
Coordinate with production, shipping, and installation teams to confirm job requirements and delivery logistics.
Handle order changes, reprints, and client complaints, escalating to sales or management as needed.
Support pre-invoice preparation by confirming that all billable costs and change orders are captured.
Maintain accurate client records and contact information.
Qualifications
2 or more years in customer service, inside sales support, or order entry. Experience in printing, signage, or a custom manufacturing environment is strongly preferred.
Strong written and verbal communication skills.
Comfortable with ERP or order management software and with Microsoft Office or Google Workspace. Experience with Odoo is a plus.
Excellent attention to detail and follow-through on open items.
Ability to manage competing priorities and multiple active jobs without losing track of details.
Bilingual English/Spanish is a plus.
Numbers & Facts
Location
Los Angeles, CA
Skills
Advertisingunmatched
Change Requests/Ordersunmatched
Communication Skillsunmatched
Customer Escalationsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
ERP (Enterprise Resource Planning)unmatched
English Languageunmatched
Follow Throughunmatched
Graphicsunmatched
Inside Salesunmatched
Logisticsunmatched
Manufacturingunmatched
Microsoft Officeunmatched
Multilingualunmatched
Order Managementunmatched
Order Processingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Pricingunmatched
Printingunmatched
Record Keepingunmatched
Retailunmatched
Salesunmatched
Sales Supportunmatched
Spanish Languageunmatched
Team Buildingunmatched
Time Managementunmatched
Trade Showsunmatched
Writing Skillsunmatched
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