Customer Service Representative

Reliant Medical Group

Las Vegas, NV(remote)

JOB DETAILS
SALARY
$16–$29 Per Hour
SKILLS
Broadband, Call Centers, Communication Skills, Computer Systems, Cost Control, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Healthcare, High School Diploma, Internet/Online Service, Medical Office, Medical Records, Microsoft Windows Operating System, Patient Registration, Resolve Customer Issues, Revenue Growth, Risk Management, Telephone Skills, Time Management, Work From Home
LOCATION
Las Vegas, NV
POSTED
Today

Remote Customer Service Representative

This position is remote in reside within the Mountain or Central Time Zones, OR in one of the following states: WA, OR, NV, MI, IN, OH, WV, PA, VT, ME, NH, MA, RI, CT, NJ, DE, MD, DC, VA, NC, SC, GA, or FL. You will have the flexibility to workremotely as you take on some tough challenges.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

Positions in this function are responsible for providing expertise and customer service support to callers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. This job requires working independently and most tasks are not continuously reviewed by others. Supervision/guidance is required for higher level tasks.

This position is full-time. Employees are required to have flexibility to work any 8-hour work shifts between the hours of 8:00am - 5:30pm PST, Monday through Friday. This may not necessarily be within the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates. This will be on the job training and the hours during training will be during normal business hours.

Primary Responsibilities:

  • Answers inbound phone calls while providing a high-quality patient/caller experience
  • Reviewing patient liability questions and concerns
  • Schedules, reschedules and cancels appointments
  • Performs referral coordination including completing Open Referrals and/or referral tracking queue
  • Works all assigned work timely according to department standards and documents all actions in the system
  • Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases
  • Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers
  • Communicates effectively and in a professional manner
  • Processes all work-related responsibilities in an efficient, timely and accurate manner
  • Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED
  • Must be 18 years of age or older
  • 1+ years of experience in a call center answering customer service inquiries regarding healthcare
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Flexibility to work any 8-hour shifts between the hours of 8:00am - 5:30pm PST. This may not necessarily be within the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates

Preferred Qualifications:

  • Experience using EPIC

Telecommuting Requirements:

  • Reside within Mountain or Central Time Zones, OR in one of the following states: Washington, Oregon, Nevada, Michigan, Indiana, Ohio, West Virginia, Pennsylvania, Vermont, Maine, New Hampshire, Massachusetts, Rhode Island, Connecticut, New Jersey, Delaware, Maryland, District of Columbia, Virginia, North Carolina, South Carolina, Georgia, or Florida.
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

  • Time Management
  • Attention to Detail
  • Empathy

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

About the Company

R

Reliant Medical Group

We’re Building the Future of Healthcare

Come join Reliant Medical Group, where transforming the delivery of health care across Central Massachusetts and MetroWest is our passion. Exceptional care and service for our patients distinguishes us from other health care providers. We employ the best and brightest people to provide care for more than one million patient visits each year across our 19 clinical locations.

Each and every employee contributes to our patients in special ways. We pledge that your career will be challenging, rewarding, and personally satisfying if your commitment to patient care, customer service, and excellence is unwavering.

Mission

The mission of Reliant Medical Group is to maximize the health of our patients and the community through expert medical care, compassion, innovative delivery models, medical research and education, and the appropriate use of health care resources.

Vision

We will be the preeminent provider in our market. We will achieve this through patient-centered, team-based, coordinated health care, building on the strengths of our physician-led organization. We will recruit and retain highly skilled medical professionals and support staff who take great pride in providing exceptional service and personalized care to our patients and their families.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Healthcare Services
EMPLOYEE BENEFITS
Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Work From Home, Life Insurance, Merchandise Discounts, Parking, Performance Bonus, Professional Development, 401K
FOUNDED
1929
WEBSITE
http://reliantmedicalgroup.org/Careers