Customer Service Representative

Applications submitted without previous job history will not be considered.

RMI is a retail management company that operates retail locations such as convenience stores (with and without fuel, depending on the specific location), restaurants, bars, vape shops and marinas. 

Benefits include medical, dental and vision for full time employees. Full and Part time employees receive PTO.

This position contributes to our success by providing legendary customer service to all customers. This job creates an experience for our customers by providing them with prompt service, quality food and beverage products, and maintaining a clean and comfortable site environment. This position acts in accordance with all RMI guiding principles and policies.

Responsibilities:

• To successfully deliver services to our clients and customers, a CSR must be:
  • familiar with and maintain exceptional company standards,
  • act with integrity, honesty and knowledge that promotes the culture, values, and mission of RMI,
• Anticipate customer and store needs by constantly evaluating the store and environment,
• Communicate information to the Assistant Manager or Store Manager so that the team can respond as necessary to deliver excellence in customer service and products,
• Provide quality food and merchandise products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.

Methods & Tactics:

To perform to our highest standards and expectations for our clients and company, the CSR should utilize their strengths and the strengths of the team to accomplish desired results. This includes:

• Deliver legendary customer service to all customers by acting with a “customers come first” attitude and by ensuring all employees are doing the same,
• Developing positive & appropriate relationships with fellow employees by understanding and addressing individual motivation, needs and concerns,
• Execute store operations during scheduled shifts, and ensuring all duties are delegated appropriately and completed accurately and efficiently,

Performance Indicators

• Maintains regular and punctual attendance
• Customer Service indicators and reporting as available