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Customer Service Representative

Mr. Electric of Southwest Las Vegas

Las Vegas, NV

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Business Services, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Electricity, Establish Priorities, Financial Services, Maintenance - Electrical, Marketing, Multilingual, On Site Support, Presentation/Verbal Skills, Promotional Programs, Sales, Team Player, Telephone Skills, Training/Teaching, Trend Analysis, Writing Skills
LOCATION
Las Vegas, NV
POSTED
3 days ago
Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Company Overview


Come join one of the largest and most well-respected electrical service brands in the U.S.—Mr. Electric—and watch your career grow! Our proven systems make it easy for electricians to achieve their goals, whether financial, professional, or personal. At Mr. Electric, we live by our Code of Values: Respect, Integrity, and Customer Focus—while having fun in the process.


If you are looking to take your career to the next level, have the grit and persistence to make things happen, and want to be part of a supportive and growing team, we want to meet you!


Job Overview
As a Customer Service Representative, you will be the friendly voice and guiding hand for our valued customers. You’ll engage with clients through various channels, providing exceptional support and resolving inquiries with enthusiasm and efficiency. Your role is crucial in building lasting relationships and ensuring customer satisfaction while contributing to our dynamic team environment.


Specific Responsibilities


  • Receive incoming calls in professional and courteous manner.
  • Schedule, assign, and direct electricians to customer locations; monitor routes and job status through Service Titan to coordinate and prioritize schedules, providing updates on orders, traffic, obstacles, and requirements.
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints.
  • Perform other duties as needed which may include cross-training in related positions.
Basic qualifications


  • Minimum two years admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong computer skills with proficiency in data entry and Microsoft Office applications.
  • Positive Attitude
  • Team player who can work independently
Preferred qualifications


  • Prior experience in a home services or contractor business customer service role is strongly preferred.
  • Hands-on familiarity with Service Titan or similar field service management software is highly desirable.
  • Bilingual or multilingual capabilities are a plus, enhancing your ability to connect with diverse customers.
  • Sales experience is advantageous for promoting products and services effectively.
  • Demonstrated analytical skills for identifying trends in customer feedback.
Our benefits include:


  • Health, Dental, and Vision insurance (available after a 90-day waiting period)
  • Paid vacation and holidays
  • Advancement opportunities
  • Company uniforms provided
Mr. Electric is a global franchise organization with over 200 locations worldwide; each location is independently owned and operated. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process!


Job Type: Full-time


Benefits:


  • Paid time off
Ability to Commute: Las Vegas, NV 89118
Work Location: In person

About the Company

M

Mr. Electric of Southwest Las Vegas

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