We are looking for a motivated and customer-oriented Customer Service Representative to join our team in Lavonia, Georgia. In this role, you will be expected to deliver high-quality support and ensure inquiries are resolved promptly and effectively. The ideal candidate is an excellent communicator with a positive attitude and the ability to multitask in a fast-paced environment. This role offers an excellent opportunity to apply and grow your skills in customer support, data entry, and client relations while helping create an outstanding customer experience.Responsibilities:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements:
Call Center Experience Required - 2 years
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
HSD or GED
Salary: $15/HRSchedule: Monday – Friday; 8:00 am to 5:00 pm #IND3