Customer Service Representative

Job Description:

AlphaGraphics is an international brand with over 300 locations worldwide. Our location in Layton is a successful, locally owned, Print and Communications company that has been servicing businesses in Davis County for over 30 years. We offer stability with long term employment opportunities in a professional working environment and are currently seeking an energetic, hard-working Customer Service Representative (CSR) to add to our team.  If you are looking for a career rather than just a job, we want to talk with you!

The CSR is the front line of communication for the Business Center and must build rapport with walk-in, phone and Internet referred customers; therefore he or she should have a professional appearance and genuine concern for customers. The CSR will increase sales via excellent customer service and product knowledge.

As the face of the Business Center a CSR will be able to assist with order entry, consultation, overcoming objections and providing qualified leads to outside sales representatives.  A Customer Service Representative should view their role as a path towards outside sales and strive to build client relationships each day.

Qualifications:

•           Two to five years of experience in a Customer Service or Sales environment (or a combination of education and experience)

•           Experience in a printing, graphics arts, promotional products and apparel is a major plus

•           Good verbal and grammar skills

•           Stamina

•           Basic math skills

•           Enthusiastic

•           Enjoys working with people

•           Responsible

•           Empathetic

•           Detail-oriented

•           Good personality

•           Basic computer skills, ability to learn MIS software (Management Information Software) for entering orders, estimates, and front counter transactions

•           Ability to “multi-task” in fast-paced work environment

•           Problem solver with decision-making skills

Responsibilities:

•           Properly greets the customer in person or over the phone

•           Takes complete messages for team members

•           Identifies customer printing and duplicating needs

•           Recommends additional value-added services

•           Quotes turnaround times

•           Follows-up on estimates, asks for the order

•           Enters orders in MIS system

•           Handles cash transactions and deposits at front counter

•           Verifies order accuracy and pricing

•           Notifies customers when order is completed

•           Handles customer complaints; forwards to management when appropriate

•           Maintains front counter cleanliness

•           Maintains front counter filing systems

•           Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing

•           Consults with customers to help them make decisions; up-sells when there is opportunity

•           Captures customer’s specifics using “Job Analysis” questions

•           Assists outside sales function and inside production when requested

•           Maintains customer leads, follows up

•           Maintains a professional appearance