The Customer Service Representative Lead oversees and guides the customer service team to deliver exceptional client support, manage daily operations, and implement service strategies.
Key responsibilities include supervising staff, developing policies, monitoring performance, handling escalated issues, collaborating with departments, analyzing feedback, and reporting on service metrics.
Requirements include a high school diploma (associate preferred), at least 3 years of office experience, 1 year supervisory experience preferred, and strong communication, problem-solving, organizational, and empathetic skills.
Benefits offered include health insurance, pension plans, PTO, flexible schedules, tuition reimbursement, telehealth, and more.
Employment is contingent upon background screening, and the employer is committed to equal opportunity employment.