Customer Service Representative Lead (1831)

Job Purpose:

• The Customer Service Representative III - Lead assumes daily clerical operation of the assigned facility. Coordinates standard operating procedures for the office and maintains a professional atmosphere.

Key Responsibilities:

• Lead and supervise a team of customer service representatives, providing guidance, support, and training to enhance their performance and professional development.
• Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery.
• Monitor and evaluate team performance, providing feedback and implementing improvement plans as necessary to meet service goals.
• Handle escalated customer inquiries and complaints, ensuring timely and effective resolution while maintaining a high level of customer satisfaction.
• Collaborate with other departments to streamline processes and improve service delivery, ensuring alignment with organizational objectives.
• Analyze customer feedback and service metrics to identify trends and areas for improvement, recommending and implementing solutions.
• Prepare and present regular reports on customer service operations, performance metrics, and improvement initiatives to management.
• Stay updated on industry trends and best practices to continually enhance the customer service experience at LIFESTREAM BEHAVIORAL CENTER.