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Customer Service Representative

EVERLAST ROOFING

Lebanon, PA

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JOB DETAILS
SKILLS
Communication Skills, Conflict Resolution, Continuous Improvement, Customer Experience, Customer Relations, Customer Service Software, Customer Support/Service, Establish Priorities, Manufacturing, Microsoft Office, Multitasking, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Roofing, Team Lead/Manager, Team Player, Time Management, Track Customer Issues, Writing Skills
LOCATION
Lebanon, PA
POSTED
2 days ago
Customer Service Representative
Customer Service Representative Overview:

The Customer Service Representative will have excellent communication skills, a passion for helping others, and the ability to handle various customer inquiries professionally and efficiently. As a Customer Service Representative, you will be our customer's first point of contact, providing exceptional service and support.

Schedule:

M-F 8AM - 5PM

Customer Service Representative Responsibilities:
  • Process customer orders, returns, and exchanges accurately and efficiently.
  • Respond to customer inquiries via phone, email, and fax promptly and professionally.
  • Assist customers with product information, order status, returns, and other service-related inquiries.
  • Address and resolve customer complaints and issues promptly.
  • Ensure a positive customer experience.
  • Escalate complex or unresolved issues to the appropriate department or manager.
  • Verify customer information and ensure all transactions are completed correctly.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Stay informed about company products, services, and promotions to assist customers effectively.
  • Provide customers with detailed and accurate product information and recommendations.
  • Work closely with other team members and departments to ensure a seamless customer experience.
  • Participate in team meetings and training sessions to continuously improve customer service skills.
  • Assist with bi-annual plant inventories.
  • Perform other duties as assigned.
Customer Service Representative Qualifications:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency.
  • Positive attitude and a solid commitment to providing exceptional customer service.
  • Ability to work under pressure and meet tight deadlines.
Benefits:

Competitive Salary

Vision insurance

Dental insurance

401(k) matching

Health insurance

Paid time off

Job Location: Lebanon, PA

Join Everlast Roofing to lead our team in top-quality manufacturing.

Department Administration Role Customer Service Locations LEBANON

About the Company

E

EVERLAST ROOFING

The mission of Everlast Roofing, Inc. is to profitably help our customers succeed by providing them with high value, high quality metal building components backed by consistent and reliable service that enables them to be more efficient, flexible and responsive to their customers.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Metals and Minerals
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Prescription Drug Coverage, 401K, Employee Referral Program, Employee Events, Retirement / Pension Plans, Health Care on Site, Life Insurance
FOUNDED
1997
WEBSITE
https://www.everlastroofing.com/

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