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Customer Service Representative

Steves & Sons

Lebanon, TN

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JOB DETAILS
SKILLS
Communication Skills, Contract Requirements, Cross-Functional, Customer Relations, Customer Service Management, Customer Support/Service, Customer/Client Research, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Distribution Services, ERP (Enterprise Resource Planning), Establish Priorities, Interpersonal Skills, Logistics, Manufacturing, Microsoft Office, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Pricing, Problem Solving Skills, Production Schedule, Sales, Sales Management, Sales Support, Schedule Development, Shipping/Receiving, Team Player, Time Management, Vision Plan
LOCATION
Lebanon, TN
POSTED
3 days ago
Description

About Us

Steves & Sons, a proud 160-year-old family-owned door manufacturer, is a leader in the millwork industry, dedicated to craftsmanship and quality. We are seeking a diligent and customer-focused individual to join our team in Lebanon, TN, and act as the crucial link between our customers, sales team, production, and logistics.

Job Summary

We are seeking a proactive Customer Service Representative to expertly manage the full customer order cycle, from initial quotation through to final delivery. This vital on-site role requires strong organizational skills and attention to detail to ensure seamless communication and efficient order fulfillment, upholding Steves & Sons' commitment to exceptional customer service and timely delivery.

Key Responsibilities
  • Order Management: Accurately process and enter customer orders into our management system, review details (pricing, quantities, specs), and provide timely confirmations and updates.
  • Customer Communication: Respond promptly and professionally to all customer inquiries, emails, and quote requests, building strong relationships through consistent, clear communication.
  • Sales Support: Assist sales managers with account setup, pricing management, and maintain customer profiles, supporting special pricing, contracts, and specific requirements.
  • Production & Logistics Coordination: Collaborate closely with the Master Scheduler, Quality, and Shipping departments to align production schedules, release production orders, coordinate shipping with carriers (e.g., JB Hunt), and track shipments for on-time delivery.
  • Cross-Functional Collaboration: Serve as the primary communication link between sales, production, quality, and logistics teams to efficiently resolve order issues, discrepancies, or customer concerns.
Qualifications/Requirements
  • Proven experience in customer service, order management, or a similar role within a manufacturing or distribution environment is preferred.
  • Strong organizational skills and exceptional attention to detail.
  • Excellent communication and interpersonal skills, with a professional phone and email manner.
  • Ability to coordinate multiple departments and prioritize tasks in a fast-paced environment.
  • Proficiency with order management systems, ERP software, and Microsoft Office Suite.
  • A collaborative approach to problem-solving and a commitment to meeting customer expectations.
What We Offer
  • An opportunity to be a key player in a respected, long-standing family-owned company.
  • A collaborative and customer-centric work environment.
  • Professional growth and development opportunities.
  • Competitive compensation and benefits package.
Compensation/Benefits
  • Competitive Annual Salary
  • Year-End Bonuses
  • Medical, Dental, Vision Insurance
  • 401(k) with employer match
  • Paid Time Off (PTO)

How to Apply

If you're a motivated and detail-oriented professional with a passion for providing outstanding customer service in a manufacturing setting, please submit your resume. We look forward to hearing from you.

About the Company

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Steves & Sons

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