Job Description
Our client, a Banking company, is looking for a Customer Service Representative (Level III) for their Chandler, AZ location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans.
- Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.
Requirements:
- Requirement of 2 or more years of customer service experience and below skills.
- Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
- Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a requirement
- Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
- Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
- Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
- Positive attitude that embracing coaching as an opportunity to improvement in current role
- Ability to handle confidential matters and sensitive information in a responsible manner.
- Ambitious and self-motivating
- Customer service skills required
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Chandler, AZ |
| Industry | Management Consulting Services |
| Salary | $20.99 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Banking Servicesunmatched
- Call Centersunmatched
- Call Volumeunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Compensation and Benefitsunmatched
- Computer Skillsunmatched
- Customer Support/Serviceunmatched
- Financial Transactionsunmatched
- Health Planunmatched
- Microsoft Outlookunmatched
- Microsoft PowerPointunmatched
- Microsoft Wordunmatched
- Transaction Processing/Managementunmatched
- Typingunmatched
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