Our client, a Banking company, is looking for a Customer Service Representative (Level III) for their Chandler, AZ location.
Responsibilities:
Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans.
Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.
Requirements:
Requirement of 2 or more years of customer service experience and below skills.
Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a requirement
Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
Positive attitude that embracing coaching as an opportunity to improvement in current role
Ability to handle confidential matters and sensitive information in a responsible manner.