Our client, a Banking company, is looking for a Customer Service Representative (Level III) for their Jacksonville, FL location.
Responsibilities:
Business and Monetary Control (BMC) provides service support by assisting with inquiries related to Financial Transaction paperwork, Account Balance and Activity, Letters of Authorization and Employee stock options.
Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
Display passion, commitment and deliver an experience that improves our customers' financial lives
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
Numbers & Facts
Location
Jacksonville, FL
Skills
Authenticationunmatched
Banking Servicesunmatched
Customer Support/Serviceunmatched
Financial Transactionsunmatched
Health Planunmatched
Operational Supportunmatched
Resolve Customer Issuesunmatched
Riskunmatched
Risk Managementunmatched
Service Deliveryunmatched
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