The Customer Service Representative is a full-time, front-line role focused on delivering exceptional support via phone, email, and internal systems.
Key responsibilities include handling customer inquiries, supporting billing and accounts receivable processes, assisting with quotes, and ensuring efficient issue resolution.
Candidates should be organized, detail-oriented, and comfortable working across departments in a fast-paced environment.
Requirements include 2+ years of customer service experience, strong communication and Microsoft Office skills, and prior billing or AR experience is preferred.
Preferred qualifications include familiarity with ERP/CRM systems, Managed IT services, or sales support.
Core qualities involve being customer-focused, adaptable, collaborative, and eager to leverage new technologies, including AI tools.