Customer Service Representative

Renewed Performance, LLC is a dynamic rehabilitation, wellness, and human performance company dedicated to enhancing movement, recovery, strength, and overall physical performance for athletes and active individuals at all experience levels. We pride ourselves on delivering personalized services such as physical therapy, sports rehabilitation, occupational therapy, performance training, recovery support, and wellness coaching. Our approach is rooted in evidence-based treatment methods and modern rehabilitation techniques, with a focus on creating individualized care plans that promote injury recovery, mobility improvement, strength development, and sustainable long-term health outcomes. Utilizing state-of-the-art therapy equipment, strength and conditioning systems, movement assessment tools, and recovery technology, we ensure each client's goals are met with a patient-centered care philosophy. We foster a collaborative and professional work environment that values clinical care, communication, teamwork, and an exceptional patient experience. As a Customer Service Representative at Renewed Performance, you will be a pivotal part of our team, acting as the primary point of contact for clients and helping to facilitate their journey towards renewed performance through outstanding service and support. This role offers a unique opportunity to contribute to a company that is committed to high-quality rehabilitation and performance services while supporting continuous growth and development for both clients and employees.

Responsibilities

• Greet and assist clients in a professional and courteous manner, ensuring a positive first impression of Renewed Performance.
• Answer incoming calls, emails, and messages promptly and provide accurate information about services, appointments, and pricing.
• Schedule, reschedule, and confirm client appointments efficiently using company management software.
• Maintain and update client records, ensuring confidentiality and accuracy of personal and billing information.
• Coordinate communication between clients, therapists, and trainers to facilitate seamless service delivery.
• Handle client inquiries, concerns, and complaints with empathy and professionalism to ensure client satisfaction.
• Support administrative tasks including processing payments, filing documents, and managing office supplies.

Requirements

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Excellent verbal and written communication skills, with a friendly and professional telephone manner.
• Strong organizational skills and the ability to manage multiple tasks and priorities efficiently.
• Proficiency with computer systems and software, including appointment scheduling and customer management tools.
• Previous experience in a customer service role, preferably within the sports, wellness, or healthcare industries.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• A team-oriented mindset with the ability to work collaboratively in a fast-paced, client-focused environment.