Customer Service Representative

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job Description:

We are a high-producing Allstate Insurance agency looking foran enthusiastic, organized, and motivated team player who can handle both customer service and inside sales responsibilities. Our fast-paced environment requires someone who can deliver exceptional client experiences while also driving growth through cross-selling, win-back opportunities, and lead generation.

Key Responsibilities:

Handle inbound and outbound calls in a professional, timely manner.

Build strong relationships and trust with customers through open, interactive communication.

Provide prompt, accurate, and friendly service, including policy changes, billing clarification, coverage questions, and proof of insurance.

Conduct mini-reviews with existing customers to ensure adequate coverage and uncover cross-sell opportunities.

Assist with payments, endorsements, and service requests.

Schedule and conduct insurance reviews to identify additional protection needs.

Meet and exceed sales goals through cross-selling, lead follow-up, and win-back efforts.

Present and explain policy options based on customer needs and goals.

Ask for referrals during every customer interaction.

Keep accurate records of all customer interactions and follow-up tasks.

Demonstrate strong product knowledge and stay current with evolving Allstate offerings.

Qualifications:

Active South Carolina Property & Casualty License.

Minimum 1 year of customer service experience; sales experience preferred.

Strong phone communication and active listening skills.

Ability to adapt to different personalities and customer needs.

Highly self-motivated, organized, and able to prioritize effectively in a fast-paced environment.

Professional, positive attitude with a genuine desire to help others.

Comfortable working with CRM systems and office software.

Ability to pass a criminal background check.

What We Offer:

Competitive base salary plus commission and bonus opportunities.

Paid training and ongoing professional development.

A supportive, team-oriented environment.

Opportunity to help protect your community while building a rewarding career.