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Customer Service Representative - Lima, OH

Kirby Risk

Lima, OH

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JOB DETAILS
SKILLS
Business-to-Business (B2B), Communication Skills, Cross-Selling, Customer Support/Service, Dental Insurance, Detail Oriented, Driver's License, Electricity, Field Sales, Forklift, Inside Sales, Interpersonal Skills, Inventory Management, Legal, Lift/Move 50 Pounds, Loading/Unloading, Maintenance - Electrical, Manufacturing, Marketing, Order Processing, Organizational Skills, Partner Sales, Prescription Drugs, Presentation/Verbal Skills, Product Support, Product/Service Launch, Risk, Sales, Sales Support, System Operations, Team Player, Telephone Skills, Time Management, Up-Selling, Vision Plan, Warehousing, Writing Skills
LOCATION
Lima, OH
POSTED
3 days ago
Customer Service Representative - Electrical Supply
Lima, OH

At Kirby Risk Electrical Supply, our Customer Service Representatives help customers get the right products and solutions-on time, every time-working with a team built around accuracy, collaboration, and customer service excellence.

What You'll Do as a Customer Service Representative

Serve as a trusted resource for customers, creating a smooth, reliable experience while staying engaged in a dynamic, fast-paced, hands-on role.

You'll:
  • Exceed customer expectations and honor commitments to build trust and deliver a consistent experience
  • Partner with outside sales to support customer needs and strengthen relationships
  • Work closely with vendors to drive on-time deliveries while minimizing delays and disruptions
  • Assists with marketing initiatives, including product launches and training events, to increase product visibility and customer engagement
  • Provide cross-selling and upselling guidance ensuring customers are aware of relevant products that enhance their overall experience
  • Resolve order and shipping discrepancies to ensure customer needs are met with accuracy and reliability
  • Engage in a variety of responsibilities, including:
    • Counter and Inside Sales
    • Warehousing and Inventory Management
    • Vendor and Customer Communications
    • Order Entry and Product Support
What Makes You a Great Fit
  • College coursework and/or 2+ years of relevant work experience
  • Strong written, verbal, and interpersonal communication skills
  • Detail-oriented with excellent organizational abilities
  • Quick learner who's eager to grow and apply new knowledge
  • Experience in business-to-business sales or electrical distribution preferred
What to Expect in This Role
  • Ability to lift, push, pull, carry up to 50 lbs.
  • Valid driver's license required
  • Comfort with multi-line phone systems and warehouse operations
  • Experience with inventory management and loading/unloading shipments
  • Forklift experience a plus
  • Schedule: Monday-Friday, 7am-4pm, with overtime as needed
Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you're not just taking a job-you're building a career with opportunities for growth and development.

Benefits That Work for You

We offer a comprehensive package designed to support your health, career, and future:
  • Medical, RX, Dental, and Vision insurance
  • Life insurance & Employee Assistance Programs
  • Tuition reimbursement & on-the-job training
  • 401(k) with company match & Profit Sharing
  • Paid Time Off (PTO)

How to apply:

To be considered for this position, please apply online: . Email questions to careers@kirbyrisk.com

WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD

We will acknowledge all resumes received via email and respond to requests for help to complete your application.

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

Equal Opportunity Employer

Please get to know us at www.kirbyrisk.com. or via LinkedIn:

A Safe Workplace is a Drug-Free Workplace

About the Company

K

Kirby Risk

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