Administrative Skills, Billing, Communication Skills, Customer Experience, Customer Support/Service, Local News, Microsoft Excel, Presentation/Verbal Skills, Problem Solving Skills, Time Management, Writing Skills
LOCATION
Lincoln, NE
POSTED
Today
Customer Service Representative
If you excel at connecting with people, using strong communication and problem-solving skills, and creating positive customer experiences, we want to hear from you! As a Customer Service Representative, you will play a vital role in supporting our subscribers and contributing to the continued strength and growth of the local news and information.
Position Responsibilities
Responsibilities include, but are not limited to, successfully handling customer calls and emails, resolving billing and service issues, audience growth, audience retention and various administrative duties.
This position works with the circulation/subscription department.
Knowledge, Skills, & Abilities
Strong written and verbal communication skills, problem-solving skills, time management skills and active listening skills. Working knowledge of Excel is a plus.
This is an in-office position Monday through Friday 8am-5pm.
Education & Experience
High School Diploma required
We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply. recblid ie1ams8ydhplvx5ks708kwr1xi846u